Fastnet Sucks ?

Several days ago I got a headache because of Fastnet (ISP from Firstmedia - Lippo Group). About 3 days I found problem with fastnet , can not connect to the Internet at all.I try to contact the customer service, whew ... We give try for more than 4 hours (from 8 pm to 12 at midnight, even on the morning & afternoon I also tried to contact the customer service), I just can hear "Sorry, all of our customer service, currently is serving other customers, you are still in the queue .. ". Something like that. However, we keep try and try, it connected to the number, but no one pick up the call. It really ridiculous I was trying for 12 hoursand still in the queue? Maybe all of Fastnet's Customer Service are sleeping? I really upset, actually 2 day before I just recommend fastnet to one of local newspaper (Koran Tempo), but now ?? GGrrrrhhh

I give another try at next morning, at 5 am in the morning, after waiting several minutes in the queue eventually .. finally, somebody pick up my call. When we ask to the Customer Service how many person that they have to pick up the call, he answered 9 peoples at night and about 50 peoples in the daytime. When I inform about my problem, he said all of their networks are under the maintenance. "What ??? 3 days for maintenance ?", but they said only for 1 day. Finally I found that the problem caused by Fastnet billing system, because I just paid the billing several days ago. The problem occurs because they suddenly disconnect all their customers that have outstanding payment, no matter how long the bad debt is.

But the point that I want to mention here is, it is very... very.... verrryyyyy difficult to call Fastnet Customer Service. Better if you choose "English" for your language options, you'll get worse when you choose "Bahasa Indonesia". But for the services itself, fastnet quite reliable and fast and the cheapest ISP in Indonesia.

I hope Fastnet can improve their Customer Service.
Have a nice day...
-Uniquely Indonesia-